Returns & Refund Policy

If you have an issue with an order, contact our patient care team at support@intrinsiclongevity.com or through the Contact us page.

Prescription medications

Federal and state regulations do not allow the return of prescription medications after they have been dispensed. Once your payment method has been charged and the package has been handed to the carrier, prescription sales are final. You may log in to your account before products ship to change your address, payment method, or to cancel a subscription or refill.

If a prescription order arrives damaged or is lost in transit, contact us. We will work with the pharmacy and carrier on a replacement when appropriate.

Non-prescription (over-the-counter) products

If we offer non-prescription items, unopened products may be returned within 30 days of sale. You are responsible for return shipping. We do not accept COD returns. Include your order number, reason, and product name. We may deny a return that is opened, used, or not in original condition. Approved refunds go to the original payment method.

Address for returns

Do not ship prescription medication back unless we specifically instruct you to. If a non-prescription return is approved, we will provide the return address. Affiliated pharmacy: Manifest Pharmacy, 10300 W 126th St, Ste 100, Overland Park, KS 66213.

Lost packages

If a package is lost in transit, contact us. We will work with the carrier (USPS, FedEx, or UPS) to locate or redirect it. Weather can delay delivery. Follow the storage instructions on your pharmacy label; some GLP-1 products require refrigeration after you receive them.